An estimate 9% of all customers received inaccurate energy bills last year, with a total of more than 2.5 million households being unfairly charged, a recent research report has been able to suggest.
“The Secrets of Better Billing” study commissioned by utility billing software business Echo Managed Services surveyed 1,000 UK households and found that 9.3% had received an inaccurate energy bill over the last 12 months and 7.7% an inaccurate water bill.
Inaccurate bills were just one of the many complaints customers had with how they were being charged.
10.6% of energy customers have found that they are on a tariff where they are paying more than necessary. And 7% had continued to be billed even after a service had been terminated.
Inaccurate, inflated bills are a particular concern as many customers already struggle to pay what they really do owe. Data from Ofwat, showed that 3 million UK water customers fall into this group of vulnerable customers that need to be protected by utility companies.
HeatingSave – experts in energy monitoring and metering
The situation described above proves once more that installing third-party, reliable and affordable energy monitoring solutions is sometimes a better idea than simply relying on existing meters, and this is specifically where the proven HeatingSave technology could prove its worth.
The core of the HeatingSave system is a state-of-the-art microprocessor connected to a number of temperature sensors measuring the external outside temperature, room, hot water tank and heating flow & return temperatures. The system can easily calculates the amount of fuel and electricity used each day to prove precisely just how much energy can be saved.
If you’d like to find out more about the HeatingSave Building Energy Management System and its extensive monitoring/heating control features, just contact our dedicated product team, they’ll be more than happy to answer all of your questions and queries.