Energy suppliers speed up switching process
As part of their strategy to bolster their respective customer bases, energy suppliers are starting to speed up their switching processes, with SSE and FirstUtility adjusting the times to just 17 days, a news report can reveal.
The interval also includes a 14-day “cooling off” period during which customers can change their mind.
Jane Bednall, Director of Domestic Energy at SSE said: “Customers are constantly telling us that they find energy complicated and want us to make things easier and more transparent. We are listening to customers and making switching faster and simpler is fundamental to this.”
Ian McCaig, CEO of First Utility called the change “an important milestone for the industry”.
He claimed some of the credit for the change: “It shows what can happen when we challenge the accepted norms within this industry. First Utility firmly believes that consumers deserve better and we will continue to fight for positive change on their behalf.”
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