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British Gas to provide £1 million in compensation for mis-selling

Energy market regulator Ofgem has managed to secure a £1 million compensation package from British Gas for mis-selling to customers in Sainsbury’s stores and Westfield shopping centre.

Between February 2011 and March 2013, British Gas staff in Sainsbury’s stores and Westfield shopping centre made exaggerated savings claims to prospective customers by comparing monthly direct debit with quarterly payment methods to produce inaccurate savings estimates rather than using a like for like approach.

Furthermore, due to the approach described above, in some cases, customers were told that they would save money by switching, but in fact they paid more with Sainsbury’s Energy or British Gas than they would have paid if they had remained with their current supplier.

Because of this, the company has agreed to provide the £1m compensation package, comprising 566,000 direct compensation to affected customers and £434,000 to help vulnerable customers via the British Gas Energy Trust.

British Gas has identified customers who were potentially mis-sold to and has made an average payment of £130 to 4,300 affected customers but it was unable to contact around 1,300 ex-customers.

While switching energy suppliers is certainly a good way to save energy, the truth of the matter is that implementing a solid and reliable energy management system is certainly something everyone should consider.

The HeatingSave Building Energy Management System helps customers save more than 30% on their bills by optimizing any heating system’s overall functionality. This is done by taking into account a variety of factors, such as internal and external temperatures, occupancy, time of the year, the particular characteristics of installed boilers, etc. All of the data is used in order to determine the best heating patterns for the various heating zones within any building, using our proprietary heat-loss algorithm.

The end result is that users still get a very good level of comfort, while in the same time saving energy and money in the process.

If you’d like to find out more details on all the features HeatingSave has in store, just contact our dedicated product team, they’ll be more than happy to provide you with all the necessary information.

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