Complaints regarding energy companies double over the first six months of 2014


More than 22,671 complaints regarding the energy suppliers’ activity were recorded during the first six months of 2014, double the number recorded last year, data obtained from the Energy Ombudsman suggests.

Complaints made to the ombudsman about energy firms also reached a record for a single month, with 4,124 made in June, and close to 84% of the total number were related to billing.

A Department of Energy and Climate Change spokesman said: “Energy companies need to realise that people will not tolerate poor service and are switching suppliers in unprecedented numbers, particularly to small suppliers whose numbers have nearly trebled since 2010.”

While complaining about a supplier’s services (and even switching to a different one) could can certainly help make a difference on the long term, the truth of the matter is that optimizing energy consumption is the best way to attain true, significant energy savings.

The HeatingSave Building Energy Management System helps customers save more than 30% on their bills by optimizing any heating system’s overall functionality. This is done by taking into account a variety of factors, such as internal and external temperatures, occupancy, time of the year, the particular characteristics of installed boilers, etc. All of the data is used in order to determine the best heating patterns for the various heating zones within any building, using our proprietary heat-loss algorithm.

If you’d like to find out more details on all the features HeatingSave has in store, just contact our dedicated product team, they’ll be more than happy to provide you with all the necessary information.

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