Customer trust in energy suppliers is on the rise, DECC survey reveals


Over the past few years, energy suppliers have constantly ranked at the bottom of consumer trust charts, due to a combination of poor service, increasing bills and lack of proper communication.

However, their fortunes seem to be changing, as DECC’s latest tracker survey of more than 2,100 adults found 67% of them trust energy suppliers to provide a breakdown of the components of their bills – up from 60% in June this year.

Furthermore, the level of worry about bills (34%) remains at the lowest since the survey began and 51% of people participating in the survey revealed that they trust energy suppliers to inform them of the best tariff for them which represents the highest recorded level (up from 47% in June 2014).

Statistical data also revealed that over half (51%) of people trust their energy supplier to give them a fair deal (up from 47% in June 2014, but comparable to when the question was first asked in March 2012, 50%), while 68% trust energy suppliers to provide them with a bill that accurately reflects the energy they have used.

Surprisingly, 49% trust energy suppliers to improve their home to make it more energy efficient, if they paid them to do this, while 54% trust suppliers to provide impartial and accurate advice on energy efficiency measures.

While switching suppliers or adjusting to the higher bills by cutting energy spending are certainly useful measures, the truth of the matter is that optimizing energy consumption is the best way to attain true, significant energy savings.

The HeatingSave Building Energy Management System helps customers save more than 30% on their bills by optimizing any heating system’s overall functionality. This is done by taking into account a variety of factors, such as internal and external temperatures, occupancy, time of the year, the particular characteristics of installed boilers, etc. All of the data is used in order to determine the best heating patterns for the various heating zones within any building, using our proprietary heat-loss algorithm.

If you’d like to find out more details on all the features HeatingSave has in store, just contact our dedicated product team, they’ll be more than happy to provide you with all the necessary information.

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