Energy companies receive 1.7 million complaints in Q1


The UK’s Big Six energy suppliers received a combined total of 1.7 million complaints over the first quarter of 2014, up 15% on the same time last year, a recent report by consumer group Which? could reveal.

Npower received 83 complaints for every 1000 customers, the highest number of complaints. In contrast Scottish Power received the fewest complaints, 13 for every 1000 customers, while the number of complaints received by both SSE and British Gas has doubled over the past six months, joining Eon at around 30 complaints per 1,000 customers.

Which? executive director, Richard Lloyd said:

“Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change. If they want to improve the low level of consumer trust in the energy market, suppliers must up their game now, rather than wait for the results of a competition review.”

While complaining about a supplier’s services (and even switching to a different one) could can certainly help make a difference on the long term, the truth of the matter is that optimizing energy consumption is the best way to attain true, significant energy savings.

The HeatingSave Building Energy Management System helps customers save more than 30% on their bills by optimizing any heating system’s overall functionality. This is done by taking into account a variety of factors, such as internal and external temperatures, occupancy, time of the year, the particular characteristics of installed boilers, etc. All of the data is used in order to determine the best heating patterns for the various heating zones within any building, using our proprietary heat-loss algorithm.

If you’d like to find out more details on all the features HeatingSave has in store, just contact our dedicated product team, they’ll be more than happy to provide you with all the necessary information.

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