Over 2.5 million households are being unfairly charged for their utilities, report reveals

An estimate 9% of all customers received inaccurate energy bills last year, with a total of more than 2.5 million households being unfairly charged, a recent research report has been able to suggest.

"The Secrets of Better Billing" study commissioned by utility billing software business Echo Managed Services surveyed 1,000 UK households and found that 9.3% had received an inaccurate energy bill over the last 12 months and 7.7% an inaccurate water bill.

Inaccurate bills were just one of the many complaints customers had with how they were being charged.

10.6% of energy customers have found that they are on a tariff where they are paying more than necessary. And 7% had continued to be billed even after a service had been terminated.

Inaccurate, inflated bills are a particular concern as many customers already struggle to pay what they really do owe. Data from Ofwat, showed that 3 million UK water customers fall into this group of vulnerable customers that need to be protected by utility companies.

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