Over 61% percent of customers to switch suppliers after getting a high bill, survey says


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Almost 61% of UK residents would switch suppliers after being hit with an unexpectedly high bill, a recent survey by software provider Opower has been able to reveal.

The survey found that in excess of 80% of respondents said it is important for their utility to provide them with alerts for unusually high bills, helpful customer support and information about rate changes.

Furthermore, 43% of 1,000 British customers participating in the survey said improvements in customer service would have the biggest impact on satisfaction levels with their energy provider.

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