Energy firms are failing the most vulnerable customers, research shows


Building Energy Management Systems

Energy firms are not doing enough to support their most vulnerable customers, with only around two of the 10 best deals offering the £140 Warm Home Discount, recent data released by a comparison site has been able to suggest.

The research by uSwitch suggests that of the ten cheapest energy tariffs available on May 1, only two came from suppliers participating in the scheme. Under current rules, only suppliers with 250,000 or more customers have to offer the discount on energy bills to pensioners receiving the Guarantee Credit element of Pension Credit, low-income households who have pre-pay or pay-as-you-go meters and other vulnerable groups.

The comparison site is calling on the Government to extend the Warm Home Discount to all energy suppliers from winter 2017/18 ‘to improve choice and provide more targeted support to those in need’.

Ann Robinson, director of consumer policy at uSwitch, said: ‘Energy prices are felt most acutely by people with the least to spend, including the elderly, disabled people and low-income families.

‘They have the most to gain by switching energy supplier, yet many will feel forced to remain with larger providers to avoid losing their £140 Warm Home Discount. It is simply not fair that vulnerable customers face barriers to switching to the market’s best deals.’

HeatingSave – The most effective energy-saving system for home or commercial venues

Efficient and effective Building Energy Management Systems are capable of delivering extensive monitoring and control options, compared to basic controls. They typically employ data from a variety of sources (boiler flow and return sensors, internal and external temperature sensors, occupancy sensors, humidity sensors, etc.), and enable the perfect optimization of a building’s boiler-based central heating system.

The end result is that users still get a very good level of comfort, while in the same time saving energy and money in the process.

If you’d like to find out more about the savings enabled by the HeatingSave Building Energy Management System, just contact our dedicated product team, they’ll be more than happy to answer all of your questions and queries.

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